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Privacy Policy

This policy explains how Hermes handles information when you use the service.

Effective: December 28, 2025

1) Who we are

Hermes is operated by Nauset AI.

Hermes is a digital assistant that helps you capture and organize work through SMS/MMS and related channels. If you have questions about privacy, contact us via our contact page.

Hermes is a Nauset AI product — built in-house and improved continuously.

Main Hermes number: (888) 470-8906

2) What we collect

Information you provide and usage data.

  • Messaging data: your phone number, message content, and metadata (timestamps).
  • Media: photos you send (MMS) and audio you share, if supported.
  • Derived data: transcriptions, summaries, extracted tasks, reminders, and tags.
  • Support communications: emails you send us and related correspondence.

3) How we use information

To provide, improve, and secure Hermes.

  • Provide messaging responses, summaries, and requested reminders
  • Maintain job/customer context so you can retrieve past details
  • Operate and secure the service (fraud prevention, abuse detection)
  • Improve product quality (for example: fixing failure modes)

4) Social media integrations

Facebook and Instagram account connections.

If you connect a Facebook Page or Instagram Business account to Hermes, we will request permission to publish content on your behalf. We collect and store the OAuth access tokens required to authenticate these connections.

We use this access solely to post content that you explicitly approve via SMS. We do not read your followers' data, run ads, or perform any actions beyond what you authorize for each post.

You can disconnect your social accounts at any time by contacting us or revoking access directly through Facebook's or Instagram's account settings. Disconnecting will immediately stop Hermes from posting on your behalf.

Data shared with Meta (Facebook/Instagram) is subject to Meta's Privacy Policy.

5) Sharing and service providers

Vendors that help run Hermes.

We may share information with vendors who help provide Hermes, such as messaging and infrastructure providers. These vendors process data on our behalf and under contractual restrictions.

We may also disclose information if required by law, or to protect users, the public, or our systems.

6) Your choices

Opt out, access, and deletion requests.

You can stop Hermes messaging by replying STOP. For help, reply HELP. See Messaging Opt-In.

To request access to or deletion of your data, contact our contact page.

7) Data retention

We retain data as needed for the service.

We retain information for as long as needed to provide Hermes and comply with legal obligations. Retention may vary based on the type of data and the purpose it was collected for.

8) Updates

We may update this policy.

We may update this privacy policy from time to time. The effective date at the top of this page indicates when it was last updated.

This page provides general information and is not legal advice.